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Terms and Conditions

Draft — legal review pending (#22). This text may still change until it has been reviewed.

For using neumascan with an account and the Free, Pro, Lifetime and extra pages plans.

This English version is a translation for your convenience. Only the German version is binding; where the two differ, the German version prevails.

• Section 1 Contracting party and scope
• Section 2 What neumascan provides
• Section 3 Plans and page allowance
• Section 4 Conclusion of the contract
• Section 5 Prices and payment
• Section 6 Term, renewal and cancellation
• Section 7 Lifetime
• Section 8 Extra pages
• Section 9 Right of withdrawal for consumers
• Section 10 Your content and obligations
• Section 11 Warranty and availability
• Section 12 Liability
• Section 13 Data protection
• Section 14 Changes to these terms
• Section 15 Final provisions

Section 1 Contracting party and scope

(1) Your contracting party for the use of neumascan is:

Lorenz Kutschka und Alexander Muhr
Untere Teichstraße 38a
8010 Graz
Österreich

E-Mail: [email protected]

(hereinafter “neumascan” or “we”).

(2) These terms and conditions apply to all contracts for the use of neumascan at neumascan.com with an account: the free Free plan and the paid offers Pro monthly, Pro yearly, Lifetime and extra pages. For guest scans without an account, which only invited testers get, Sections 2, 10, 11 and 12 apply accordingly.

(3) Users’ own terms apply only if we expressly agree to them.

(4) A consumer within the meaning of these terms is anyone who concludes a contract for purposes that are predominantly outside their trade, business or profession. Rules that apply only to consumers are marked as such.

Section 2 What neumascan provides

(1) neumascan recognises printed music on photos and PDF pages you upload and turns it into an editable score: to correct in the score editor, to listen to and transpose, and to download as PDF, MusicXML and MIDI. With an account, your scans stay saved in your library until you delete them.

(2) Recognition runs automatically using an AI model and is designed for printed, monophonic single-staff parts. It may recognise notes or symbols incorrectly or not at all. The measure ledger flags measures that don’t add up and uncertain spots, but does not find every error. We do not promise any particular recognition accuracy. Please check every result before you use it — for playing, performing or publishing, for example.

(3) Which features belong to which plan is set out in Section 3 and on the pricing page. We keep developing neumascan and may change features where this is reasonable for you — for example to improve it, for security reasons or because of changed legal requirements — and the services of your plan under Section 3 are preserved. If a change affects your access or use more than only slightly, we will inform you in advance; as a consumer you may then terminate the contract free of charge under the rules of the Austrian Consumer Warranty Act (VGG).

Section 3 Plans and page allowance

(1) The following plans and offers are available:

(2) All plans include the score editor, listening and transposing, export as PDF, MusicXML and MIDI, and the library. Pro and Lifetime also include scans of up to 50 pages, capturing pages with your phone via a QR code, and an email when a scan is ready. Lifetime additionally includes all future updates and premium support: we reply to emails to [email protected] within one business day (Monday to Friday, except on public holidays in Austria).

(3) What counts as a page: a page with up to 12 lines of music counts as one page, with 13 to 24 lines as two pages, and so on for every 12 lines or part thereof. Pages are counted when recognition starts. If the pre-check rejects a page, it doesn’t count. If recognition fails on a page, we credit it back to your allowance; “Try again” counts it again.

(4) Your plan’s allowance applies per calendar month in Austrian time (Europe/Vienna), and on Free also per calendar day. It starts afresh on the first of each month; unused pages expire at the end of the month and are not carried over.

(5) Extra pages are used as soon as your plan’s allowance is used up (on Free, including the daily allowance).

(6) Before you start a scan, neumascan shows how many pages it counts and whether your allowance covers it. Scanning requires an account.

Section 4 Conclusion of the contract

(1) You conclude the contract for Free by creating an account.

(2) Pro, Lifetime and extra pages require an account with a confirmed email address. You choose the offer in your library under “Plan”, confirm these terms and — as a consumer — that the service starts immediately (Section 9), and are forwarded to a page of our payment provider Stripe to pay. There you can review and correct your details. By clicking the payment button you make a binding offer; the contract is concluded as soon as the payment is confirmed and we activate the offer in your account.

(3) We send you confirmation of the contract, together with these terms and the withdrawal notice, by email.

(4) The language of the contract is German. You can view, save and print these terms at any time at neumascan.com/agb (German) and neumascan.com/en/terms (English).

Section 5 Prices and payment

(1) All prices are final prices in euros and include VAT.

(2) Payment is handled by Stripe (Stripe Payments Europe, Ltd., Ireland) using the payment methods offered at checkout. Pro is payable in advance for each billing period — one month or one year — and is charged to the stored payment method at every renewal. Lifetime and extra pages are payable when ordered.

(3) If a payment fails, Stripe retries it over the following days. If it does not succeed, Pro ends and your account falls back to Free; your scans are kept.

(4) You manage invoices, payment methods and your subscription in Stripe’s customer portal, which you open from your library under “Plan”.

(5) We change the price of a running subscription only with your express consent. We ask you by email at least 30 days before the next renewal; if you do not agree, your subscription continues at the previous price until the end of the paid period and then ends.

Section 6 Term, renewal and cancellation

(1) Pro monthly runs for one month from conclusion of the contract and renews for one month at a time unless you cancel. You can cancel at any time with effect from the end of the current billing month.

(2) Pro yearly runs for one year from conclusion of the contract and renews for one year at a time unless you cancel by the end of the term. At least one month before each renewal we remind you by email that your subscription will renew unless you cancel.

(3) For consumers habitually resident in Germany, the following applies in derogation from paragraph 2: after the first year, Pro yearly continues for an indefinite period and can then be cancelled at any time with one month’s notice (Section 309 no. 9 of the German Civil Code, BGB). We refund on a pro-rata basis any amount paid in advance for the period after the contract ends.

(4) You can cancel without signing in via “Cancel contracts here” (link in the footer of every page), in the customer portal (library → “Plan”) or informally by email to [email protected]. After the contract ends, your account falls back to Free; your scans stay in your library.

(5) You can switch between Pro monthly and Pro yearly in the customer portal; time already paid for is credited.

(6) You end Free by deleting your account in the settings. This also cancels any running subscription; periods already paid for are not refunded. Lifetime and unused extra pages lapse with the account.

(7) Pro that we give you as a gift — such as one month for accounts that existed before the plans started — ends by itself without you having to cancel, and costs nothing.

(8) The right of either party to terminate the contract without notice for good cause remains unaffected. Good cause for us is in particular a serious breach of Section 10, or one repeated despite a warning.

Section 7 Lifetime

(1) With Lifetime you get the services of Pro with 25 pages every calendar month, all future updates and premium support — paid once, with no further payment, for as long as neumascan is offered.

(2) There are only 150 Lifetime spots. While you pay, we hold a spot for you for up to 30 minutes. Once all spots are taken, Lifetime can no longer be bought.

(3) Lifetime applies to your account and is not transferable.

(4) If we discontinue neumascan, we will announce this by email at least three months in advance.

(5) If we refund the purchase price — for example after a withdrawal — Lifetime ends.

Section 8 Extra pages

(1) A pack of extra pages contains 20 pages for €24.99. Extra pages never expire and apply on every plan as soon as its allowance is used up (Section 3 (5)).

(2) Extra pages apply to your account and are not transferable. If we discontinue neumascan, we refund unused extra pages on a pro-rata basis.

Section 9 Right of withdrawal for consumers

If you are a consumer, you have a statutory right of withdrawal for Pro, Lifetime and extra pages (right of withdrawal under Section 11 of the Austrian Distance and Off-Premises Contracts Act, FAGG). The following notice follows the statutory model.

Immediate start and expiry of the right of withdrawal

Pro, Lifetime and extra pages apply as soon as you have paid. For this, you expressly request at checkout that we begin the service before the withdrawal period ends, and confirm that you are aware of the following:

• If you withdraw afterwards, you pay a proportionate amount for the service provided up to that point (Section 16 FAGG).
• Your right of withdrawal expires once we have fully performed the service (Section 18 (1) no. 1 FAGG) — for extra pages, for example, once all pages of the pack have been used.
• Insofar as the service counts as the supply of digital content, your right of withdrawal expires as soon as the supply begins (Section 18 (1) no. 11 FAGG).

We confirm your consent and acknowledgement with the confirmation of the contract by email (Section 4 (3)).

Section 10 Your content and obligations

(1) Only upload music you are entitled to use — for example public-domain music or your own material. You ensure that uploading and recognition do not infringe the rights of third parties.

(2) The rights to your music and to the results remain with you or the rights holders. You allow us to store and process your photos, scans and results and to transfer them to the service providers we use, insofar as this is necessary for the service, and to view them for quality control as described in the privacy policy. We do not use them to train AI models.

(3) You may not use neumascan in an automated way or bypassing the website, share an account with others, or otherwise circumvent the page allowance.

Section 11 Warranty and availability

(1) The statutory warranty applies; for consumers in particular the Austrian Consumer Warranty Act (VGG).

(2) Recognition may contain errors (Section 2 (2)). Individual notes or symbols recognised incorrectly or not at all are therefore not in themselves a defect; there is a defect if neumascan does not work as described in Sections 2 and 3.

(3) We do our best to keep neumascan available at all times. Maintenance, disruptions at service providers (such as hosting or the AI model) and events beyond our control may cause interruptions; we do not promise any particular availability.

(4) We recommend downloading important results as MusicXML or MIDI and keeping your own copy.

Section 12 Liability

(1) We are liable without limitation for damage we cause intentionally or through gross negligence, and for damage arising from injury to life, body or health.

(2) In the case of slight negligence, we are liable only if we breach an essential contractual obligation — an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely — and only for the damage that was foreseeable and typical for the contract when it was concluded.

(3) Towards businesses, liability for slight negligence is excluded.

(4) Mandatory statutory liability, for example under the Product Liability Act, remains unaffected.

Section 13 Data protection

How we process personal data — including for payment via Stripe — is set out in the privacy policy (German).

Section 14 Changes to these terms

(1) We may change these terms for the future, for example if laws, case law or our services change. For existing contracts, a change applies only if you expressly agree to it; we send you the amended version for this by email at least 30 days before it is due to take effect.

(2) If you do not agree, the previous terms continue to apply to your contract. We may then cancel a subscription with effect from the end of the current billing period.

Section 15 Final provisions

(1) Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer habitually resident in another country, you keep the protection of the mandatory provisions of the law of that country (Article 6 Rome I Regulation).

(2) For consumers, the statutory places of jurisdiction apply. For businesses, the place of jurisdiction is Graz.

(3) Please send questions and complaints to [email protected].

(4) If a provision of these terms is invalid, the rest of the contract remains valid.

(5) These terms are also available in German; the German version prevails.

Last updated: 2 October 2026 (draft).